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1.5 Based on 27 reviews
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  • Customers like
    • Salesman 1
    • Store layout and selection 1
    • Upset 1
  • Customers don't like
    • Lousy customer service and no resolution 4
    • Slow resolution to our bad purchase 2
    • Very bad no help from customer service 2
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  • From mobile
  • Jul 09
  • #879472

Bought a sofa 3 months ago from the store located in Atlanta Ga. The sofa has a bad cushion and you sit lopsided on the sofa. Called the company and they said they would send someone out. No one ever came. I want to make it clear that you can't expect much from a place called The Dump. You get what you pay for.

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On 6/25/16, I purchased a matress, and headboard from the Dump, this complaint is not about the salesman,it is about the warehouse.I was adised that if I had my own truck, they would not load it on my truck.This of course was after I pd.for everything.I thought he meant they would not tie the stuff down,my mistake, they would not load it. I am a 67 yr.old woman, and I asked them how was I supposed to put them on my truck,I was advised they had a... Read more

Was this review helpful? 5 1

I purchased a mattress form the Dump and it was suppose to be available for pickup on 6/18 and when I went to get my mattress I was told they did not have it and they didn't know when it would come in, I went back to the store to get a refund because that's a breach of the contract I signed with them.whwn i went to customer service they tried to say I couldn't get a refund i asked to speak to a manager of course she was rude so I asked to speak... Read more

Was this review helpful? 4 1
  • From mobile
  • May 27
  • #855692

It does not matter how many sales people you speak to in the Oaks location, you will get a different answer from each. Beyond sketchy

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I purchased a mattress after trying it out (floor display). It was comfortable, so I decided to buy it. The advertisement stated 15 cents on the dollar sale, I payed $404.00 plus foundation and taxes it came out to $592.39. Took it home set it up after 2 hours of tossing we could not find rest. Felt like sleeping on rocks. Called customer service first time I left message, received no response. Tried again I was told that the mattress was new... Read more

Was this review helpful? 3 3
  • From mobile
  • May 18
  • #850046

I purchases living room furniture from the dump about couple of years ago the Delivery truck guys ruined my front door and my hall walls, customer services was a joke, they don't do anything don't respond and they truely don't care. So think twice when making a purchase from them .

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  • From mobile
  • May 12
  • #846917

Purchased sofa, love seat and chair after 2 plus years they started to peel see pistures . Iam told the tecture was sprayed on thinly. Sorry customer

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  • From mobile
  • May 06
  • #842955

The sales people will tell you an absolute lie to make a sale! I bought mattresses and was told when they are delivered the old ones would be removed, the delivery contractors WILL NOT! DO NOT TAKE YOUR OLD MATRESSESS, that was a deliberate lie told by salesperson Haylee!

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I purchased a leather recliner from the Dump when they first opened in Atlanta, GA (Sidney Marcus Blvd). The chair was delivered about 3 weeks later, but it was the wrong piece. They shipped a recliner with one arm rest, the end piece of a sectional. I called the Dump and customer service said I have to pay for return shipping. I clearified to make sure she understands they made an error, but the customer must pay for return shipping to get... Read more

Was this review helpful? 1 1
  • From mobile
  • Apr 06
  • #824770

My husband bought 2 recliners in May 2015, by August of the same year the chair broke. We called & had service come out to no àvail, he tried but it couldn't be fixed. We had to put it on the deck & cover it up. No one has ever done anything. Now the otherone is broken. The store said it is up to the manufactor. The DUMP STINKS. Our name is Milton Silvers 267-317-0307.

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