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  • Jan 12
  • Furniture and Decor
  • Phoenix, Arizona
  • Queen Mattress
  • 103

Advertised High End Luxury Hotel mattress featuring handmade wool and silk.... Invoice said "Faux mattress"!!! Only thing on any tag says polyester!!! Ad shows beautiful tufted mattress with side handles...mattress delivered had no tufting, no handles, but did have a sink hole in the middle when you laid on it like it was used!!! Wife called twice with no luck...wanted us to use drawstring, and... Read more

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  • Jan 05
  • Furniture and Decor
  • Atlanta, Georgia
  • Sofa
  • 190

I bought a sofa from The Dump in Atlanta. Delivery guys put a hole on my wall by not listening to me asking them to unwrapped the sofa so they could go through the stairs. When I asked why not, they said the company policy that they cannot unwrapped the furniture. There is no common sense involved at all. They want me to just return the furniture (so the company can charge me 20% restocking fee... Read more

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I received a recliner as a Christmas present.In order to transport the Recliner the salesman explained how to remove the back and reinstall.However,2 weeks later the Plywood that held the brackets snapped while i was in the chair throwing me backwards.The store (Philadelphia,Pa area)said there was nothing they could do.In fact,they went so far to say that we were at fault. Add comment

  • Nov 29, 2014
  • Furniture and Decor
  • Flower Mound, Texas
  • Bookshelf
  • 553
The Dump - Manufaturing Defect-Customer service don't accept
1 of 4

I choose self delivery From The Dump for the furniture which include a dining table and a book shelf. The books shelf I bought had a 1/4" hole where there need to be a screw joint. Shared pictures, videos with the customer service and took almost a month with numerous phone calls, emails to get back an answer for an exchange. Disassembled, packed and dropped the defective furniture and got a new... Read more

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  • From mobile
  • The Dump
  • Nov 16, 2014
  • by anonymous
  • #558466

We bought 3 piece living room set from the Dump in langhorne Pa, biggest mistake we could have made. All 3 pieces are falling apart.wood broke,springs popping through seats. What junk, it cost almost 2,000 dollars. Add comment

  • Oct 07, 2014
  • Furniture and Decor
  • Lombard, Illinois
  • Brass Top Table
  • 764

Bought a brass Top Table which was delivered 4 hours late it had a ding contacted the Dump they refused to fix or exchange and hung up on me. Called back kept hanging up. I immediatly summitted an email complaint as the receipt says to do, no response. The delivery guys where rude and refused to set up the table properly. The table and base where expensive Over 3 thousand and we are on a fixed... Read more

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  • From mobile
  • The Dump
  • Sep 17, 2014
  • by anonymous
  • #535527

The Dump lied about the guarantee, my leather couch is peeling and the sowing are loose nothing is cover...The Dump will never ever again will get my business Add comment

  • Sep 07, 2014
  • Furniture and Decor
  • Los Angeles, California
  • Leather Couch
  • 1
  • 1
  • 596

Bought a genuine leather couch drastically marked down. If their is leather on this couch it's probably holding the hinges together . After having it less than year the leather flaked off. Piece of *** just like their customer service. The guarantee only works I guess if they return your calls. *** 2nd rate furniture at best . Don't do it unless that's what you can do but use slip covers. P O... Read more

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  • Aug 04, 2014
  • Furniture and Decor
  • Low Quality Furniture
  • 1
  • 1
  • 167

Terrible furniture !!!! A friend an her husband bought a love seat an chair July 2012 for me . It is the worst setting furniture I have ever sat on !! Customer service is a laugh!! What happened to Customer satisfaction. I will never buy anything from them an I will tell all people about this company !! I put rugs folded under the cushions and this only makes it worse.. Bad company Read more

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