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  • Customers like
    • Nothing about this company 2
    • Store layout and selection 1
  • Customers don't like
    • Product 2
    • Slow resolution to our bad purchase 2
    • Very bad no help from customer service 2

We bought a formal dining table with six chairs, the first time the table wheel that opens the table all the way to add the leaf was damaged and we could not add the leaf, and every single chair had scratches on it and the delivery guy kept masking them with a paint marker, so we send it back. After a WEEK they send another table, and it was shipped in three different places sooo we send it back,... Read more

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Poor quality den set. Paid 3000.00 for leather sofa and recliner. We are questioning if its really leather. It is cracking and peeling horribly. The Dump could care less about our complaint because its past the 1 year warranty. However we have the extended warranty and they dont cover that problem. Now we are stuck with piece of *** furniture we paid good money for. They have no customer... Read more

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I bought the warranty that you push very hard on your customers and I had a tear in a leather sofa and no one will return ur phone call . Finally I was able to speak with someone he also was no help. Once they get your money you can forget about getting any help from them... Sorry customer service I will never shop there again... I will also tell everyone NOT TO SHOP AT THE DUMP... LOUSY... Read more

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11 25 2015...ad showed a bed saw bed in store ordered bed...they delivered a different bed all together refused bed and took pictures. Please becareful with them. Oh and there restocking fee 20 percent ..lost 300.00 dollars and delv. Fee...no bed. A big waste of time and money. Buyer beware. Read more

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Horrible service and a non-existent return policy. The website said the dining set I was interested in was available at this location. I drove 1 hour to the store to find out it wasn't there to view. The sales attendant said I could order it and return it no problem. They attempted to deliver the dining set at midnight, which was completely inappropriate and unprofessional. Then they gave... Read more

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  • From mobile
  • The Dump
  • Nov 07, 2015
  • #730471

It's called the dump for a reason. They dump their garbage furniture and sell you a warranty and never follow up. DONT WASTE YOUR MONEY. Add comment

Unfortunately I have gotten taken by the Dump too! I have never seen a company run their business and still selling garbage to customers. Once they get your money they don't want anything to do with you. Their quality is appalling. I thought my issue would be covered under the coverage protection but it was not. The coverage protection company called the Dump about the issue I was having with... Read more

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Wooden support beam cracked where the sofa recliner leg extends and I called The Dump and they were very responsive and sent out a tech to look at it. After a week I received a call back from The Dump and was told that it was NORMAL wear and tear and that they could't help me. The sofa recliner is less than a year old and was bought as a pair. I am now worried about the other one too. I was... Read more

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100% FULL

I GOT THE DUMP AROUND
1 of 9

WE PURCHASED A VERY EXPENSIVE COUCH AND IT WAS DEL. ON MAY 31ST, 2015. WE RECEIVED A LEMON. CUSTOMER SERVICE STINKS AND THEY CAME OUT TWICE STILL NO RESOLUTION. WE ARE ABOUT TO GO TAKE THIS TO THE NEWS BECAUSE IT IS UNFAIIR TO US A CONSUMER. THERE IS OVER 60 RIP-OFF REPORTS ON THE DUMP AND OVER 16 LAW SUITS IN DUPAGE CO. ALONE. WE WERE TAKEN ADVANTAGE OF AND WE ARE PAYING PAYMENTS ON A PIECE... Read more

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  • From mobile
  • The Dump
  • Oct 20, 2015
  • #720433

I will never, ever buy from these store again just because of their refund policy and customer service. The worst i have ever experienced. The level of frustration and time and phone calls and defective furniture is overwhelming! Add comment

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