The Dump Complaints and Reviews

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The Dump
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  • 19+3 mobile complaints
  • $17.5K claimed losses
  • $794 average
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  • From mobile
  • The Dump
  • Aug 04
  • by anonymous
  • #518291

Terrible furniture !!!! A friend an her husband bought a love seat an chair July 2012 for me . It is the worst setting furniture I have ever sat on !! Customer service is a laugh!! What happened to Customer satisfaction. I will never buy anything from them an I will tell all people about this company !! I put rugs folded under the cushions and this only makes it worse.. Bad company Add comment

  • Jul 28
  • Furniture and Decor
  • Mattress Delivery
  • 235

We purchased 4 mattresses from the Dump. The total cost was almost $7000.00. At the time of the purchase we were promised that our mattresses would be removed when the new mattresses were delivered. The sales person said, if we had a problem to refuse delivery and call him directly. When the mattresses were delivered (a week late), the delivery person (a third party company) stated that he... Read more

Was this review helpful? 3 0
  • From mobile
  • The Dump
  • Jul 14
  • by anonymous
  • #510146

They broke my son's bed putting it together they ordered parts to fix it and still never fixed it we spent 1100 it is wrong to do that to people Add comment

I went to the store in Atlanta couple weeks ago. I purchased a love seat matching sofa three bar stools and a coffee table. i decided against the bar stools and coffee table and went back immediately the next day to cancel the bar stools and coffee table. They said no problem i signed a new receipt, now the credit provider says i owe them the full amount! shame on the sales person and all that... Add comment

  • Jun 04
  • Furniture and Decor
  • Houston, Texas
  • Poor Quality Sofa
  • 1
  • 56

We have purchased three sofas and upholstered chairs with the dump over the last view years. Two of the three had to be returned because of poor quality and the sofa's were coming apart and/or breaking down after only one month. My husband and I are slim people and do not abuse our furniture. The dump claims to save you money, but the furniture that you save money on are not worth the money you... Read more

Was this review helpful? 1 0

  • May 29
  • Furniture and Decor
  • Chicago, Illinois
  • Restocking Fee
  • 59

Was told in store that I could cancel my order for a 10% restocking fee. Tried calling customer service to cancel multiple times - first time I was hung up on, second time they were closed and had no voicemail option. Finally managed to get through and they said it was already on the truck. And that I'd have to pay a 20% restocking fee. That's a LOT more than 10%, and I had already tried to call... Read more

Was this review helpful? 1 0

  • Apr 29
  • Other
  • Richmond, Virginia
  • All Service
  • 62

I WILL NEVER GO BACK HERE! They don't care about helping you. They have a bad attitude. They damage the my items while butting it on my truck. Then they wouldn't take it back. We were still at the store! They were very nasty. I had to take the damage loveseat home. It looked so bad with the in my home. They were very rough. I will not go back there and I have been telling all my friends and... Read more

Was this review helpful? 1 0

  • Feb 20
  • Furniture and Decor
  • Oaks, Pennsylvania
  • Bedroom Set Quality
  • 159

Items were paid in full on January 26, 2014. Delivery was scheduled on February 4, 2014. The delivery drivers arrived late. The headboard, foot board, and rails did not match. I had to provide proof to the driver and customer service. Customer service instructed me that someone from the store would give me a call the next day to supply me with my items and reschedule delivery. The drivers proceed... Read more

Was this review helpful? 7 0

  • Jan 27
  • Products
  • Newport News, Virginia
  • Bedroom Set Quality
  • 86

I paid over 1500 for a bedroom set! The day it was delivered I was given the wrong bed and a damaged dresser so I had the drivers return it. Three days later I was given a replacement with the accurate order and the headboard was damaged all over and was covered in wood puddy to cover damages and my mirror had chips. Now I'm thinking that is the reason they sent me the wtong bed the first time! I... Read more

Was this review helpful? 3 1

  • Nov 13, 2013
  • Furniture and Decor
  • Return Policy
  • 93

10/8/2013 I had a VERY BAD experience.I bought a table with 4 chairs for my kitchen.When they delivered it the table had small holes all over.It was obvious that the wood had a poor quality and was defective. They told me all the models are like that,but I went back to see them,It wasn't true.The customer service refused to refund my money.They were very rude.They said they were going to charge... Read more

Was this review helpful? 2 0
 
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