The Dump Complaints and Reviews

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The Dump
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  • 21+5 mobile complaints
  • $20.5K claimed losses
  • $789 average
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  • Oct 07
  • Furniture and Decor
  • Lombard, Illinois
  • Brass Top Table
  • 197

Bought a brass Top Table which was delivered 4 hours late it had a ding contacted the Dump they refused to fix or exchange and hung up on me. Called back kept hanging up. I immediatly summitted an email complaint as the receipt says to do, no response. The delivery guys where rude and refused to set up the table properly. The table and base where expensive Over 3 thousand and we are on a fixed... Read more

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  • From mobile
  • The Dump
  • Sep 17
  • by anonymous
  • #535527

The Dump lied about the guarantee, my leather couch is peeling and the sowing are loose nothing is cover...The Dump will never ever again will get my business Add comment

     

  • Sep 07
  • Furniture and Decor
  • Los Angeles, California
  • Leather Couch
  • 1
  • 1
  • 137

Bought a genuine leather couch drastically marked down. If their is leather on this couch it's probably holding the hinges together . After having it less than year the leather flaked off. Piece of *** just like their customer service. The guarantee only works I guess if they return your calls. *** 2nd rate furniture at best . Don't do it unless that's what you can do but use slip covers. P O... Read more

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  • From mobile
  • The Dump
  • Aug 04
  • by anonymous
  • #518291

Terrible furniture !!!! A friend an her husband bought a love seat an chair July 2012 for me . It is the worst setting furniture I have ever sat on !! Customer service is a laugh!! What happened to Customer satisfaction. I will never buy anything from them an I will tell all people about this company !! I put rugs folded under the cushions and this only makes it worse.. Bad company Add comment

     

  • Jul 28
  • Furniture and Decor
  • Mattress Delivery
  • 1
  • 1
  • 713

We purchased 4 mattresses from the Dump. The total cost was almost $7000.00. At the time of the purchase we were promised that our mattresses would be removed when the new mattresses were delivered. The sales person said, if we had a problem to refuse delivery and call him directly. When the mattresses were delivered (a week late), the delivery person (a third party company) stated that he... Read more

Was this review helpful? 8 0
  • From mobile
  • The Dump
  • Jul 14
  • by anonymous
  • #510146

They broke my son's bed putting it together they ordered parts to fix it and still never fixed it we spent 1100 it is wrong to do that to people Add comment

I went to the store in Atlanta couple weeks ago. I purchased a love seat matching sofa three bar stools and a coffee table. i decided against the bar stools and coffee table and went back immediately the next day to cancel the bar stools and coffee table. They said no problem i signed a new receipt, now the credit provider says i owe them the full amount! shame on the sales person and all that... Add comment

     

  • Jun 04
  • Furniture and Decor
  • Houston, Texas
  • Poor Quality Sofa
  • 1
  • 1
  • 142

We have purchased three sofas and upholstered chairs with the dump over the last view years. Two of the three had to be returned because of poor quality and the sofa's were coming apart and/or breaking down after only one month. My husband and I are slim people and do not abuse our furniture. The dump claims to save you money, but the furniture that you save money on are not worth the money you... Read more

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  • May 29
  • Furniture and Decor
  • Chicago, Illinois
  • Restocking Fee
  • 1
  • 1
  • 121

Was told in store that I could cancel my order for a 10% restocking fee. Tried calling customer service to cancel multiple times - first time I was hung up on, second time they were closed and had no voicemail option. Finally managed to get through and they said it was already on the truck. And that I'd have to pay a 20% restocking fee. That's a LOT more than 10%, and I had already tried to call... Read more

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