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We purchased 4 mattresses from the Dump. The total cost was almost $7000.00. At the time of the purchase we were promised that our mattresses would be removed when the new mattresses were delivered. The sales person said, if we had a problem to refuse delivery and call him directly. When the mattresses were delivered (a week late), the delivery person (a third party company) stated that he was not told to take the mattresses and that is not their practice. I could not find the cell number of the sales person so I spoke to customer service, who basically stated that while he understood:

1. It cost an additional $100.00 to remove the mattresses

2. The delivery company does not have room on the truck

When I told customer service I would not accept delivery, he said they would charge me a 20% re-stocking fee. I was extremely rude and loud with the customer service rep (I am not proud of this) but he had no consideration for the amount of money I spent at his store or the promises made to me. After discussing the situation with my husband we decided to accept delivery.

In the mean time my daughter called the delivery company with out my knowledge and explained the situation. The delivery company agreed to take the mattresses away for free (partly because I was holding on to the delivery person's telephone and threatened not to return it).

While I was returning the delivery person's phone and letting him know he could deliver the beds, my daughter walked out of the house and informed me that the delivery company offered to take the mattresses for free.

Thank you to the delivery people, who were very nice, put up with my rant and made good on the Dump's promise. I did tip them for their trouble.

The Dump sucks and I will never purchase anything from them again.

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Guest

first of all the dump can not remove mattresses because of dust mite issues. Secondly the dump will move the mattress to another area of the home, including the garage.

There are plenty of non-profit organizations that will remove the mattresses for free.

Some people are just lazy and want everyone to do everything for them. If you work with the dump, like other furniture stores, and not be so negative I am sure things will go your way.

Guest
reply icon Replying to comment of Guest-864487

Strange, that other furniture stores so willingly take the old mattresses, if you request, when delivering the new. And, if it is true, that they "can't remove mattresses because of dust mite issues," then why do they offer to do it for an additional $100/mattress? Are you on their payroll?

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