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1.6 Based on 30 reviews
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  • Customers like
    • Salesman 1
    • Store layout and selection 1
    • Upset 1
  • Customers don't like
    • Lousy customer service and no resolution 4
    • Slow resolution to our bad purchase 3
    • Very bad no help from customer service 2
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  • From mobile
  • Sep 06
  • #913884

I made an appt for a couch repair estimate, the dump customer service was supposed to come between hours 8:30-11am and never showed up. I wasted $200 at work cuz I had to take a day off. I got nothing done. Never trusting them again. I do not recommend this service ever!!!

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Spent a lot of money for this mattress. I had it less than a year and it is squeaking and lumpy. I did not realize the mattress could not be flipped over, I 've never heard of a one side mattress. When I asked for help, I was sent an email showing me how to flip the mattress and take pictures to send to the company. I am seventy years old, live alone, and I cannot flip this mattress. I'm stuck with an expensive, lumpy, squeaking mattress... Read more

Was this review helpful? 1 2

We've made two large purchases at the Dump Atlanta, and both experiences were very positive. We received everything on time and as expected. They were packaged well, the delivery guys were very nice and helpful. Our mattresses have held up for around 5 years. Only cost us $400. Our bedroom suit still looks great and a rug we bought still looks good. Only complaint was we went on a very busy day for the furniture purchase and there was a wait to... Read more

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  • From mobile
  • Jul 09
  • #879472

Bought a sofa 3 months ago from the store located in Atlanta Ga. The sofa has a bad cushion and you sit lopsided on the sofa. Called the company and they said they would send someone out. No one ever came. I want to make it clear that you can't expect much from a place called The Dump. You get what you pay for.

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On 6/25/16, I purchased a matress, and headboard from the Dump, this complaint is not about the salesman,it is about the warehouse.I was adised that if I had my own truck, they would not load it on my truck.This of course was after I pd.for everything.I thought he meant they would not tie the stuff down,my mistake, they would not load it. I am a 67 yr.old woman, and I asked them how was I supposed to put them on my truck,I was advised they had a... Read more

Was this review helpful? 5 1

I purchased a mattress form the Dump and it was suppose to be available for pickup on 6/18 and when I went to get my mattress I was told they did not have it and they didn't know when it would come in, I went back to the store to get a refund because that's a breach of the contract I signed with them.whwn i went to customer service they tried to say I couldn't get a refund i asked to speak to a manager of course she was rude so I asked to speak... Read more

Was this review helpful? 4 1
  • From mobile
  • May 27
  • #855692

It does not matter how many sales people you speak to in the Oaks location, you will get a different answer from each. Beyond sketchy

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I purchased a mattress after trying it out (floor display). It was comfortable, so I decided to buy it. The advertisement stated 15 cents on the dollar sale, I payed $404.00 plus foundation and taxes it came out to $592.39. Took it home set it up after 2 hours of tossing we could not find rest. Felt like sleeping on rocks. Called customer service first time I left message, received no response. Tried again I was told that the mattress was new... Read more

Was this review helpful? 3 4
  • From mobile
  • May 18
  • #850046

I purchases living room furniture from the dump about couple of years ago the Delivery truck guys ruined my front door and my hall walls, customer services was a joke, they don't do anything don't respond and they truely don't care. So think twice when making a purchase from them .

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  • From mobile
  • May 12
  • #846917

Purchased sofa, love seat and chair after 2 plus years they started to peel see pistures . Iam told the tecture was sprayed on thinly. Sorry customer

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