The Dump

Queen bed was delivered an hour and half beyond allotted time frame; headboard was defective and approved for replacement by the FSN representative. During the FSN inspection, I notified him that the drawers from the footboard was not aligned.

Upon further investigation, the drawers, rails and foot board were not in alignment. In speaking with Customer Care for the third time to resolve the first issue, they suggested to send another FSN representative. The inconvenience of scheduling time off from work, waiting patiently for another visit for a third day was not an option. The furniture was picked up two weeks later and returned to stock on 9.21.23; confirmed with Customer Care on 9.22.23.

Since that date, I have contacted Customer Care daily, visited the actual store to speak with a manager who was not available, called Customer Service again and was advised they spoke with someone (she did not get a name) and left my contact number for a follow-up.

The Customer Care representative has been sympathetic to my frustration and assured me that the ledger amount for the return was forwarded to the store directly; she advised further processing is to be completed by the store directly. I have yet to receive a phone call, e-mail, voice message, text, any form of communication since my bed has been picked up and returned to stock.

I placed sales on 11/26/21 at the Atlanta location for a set which includes a loveseat, a chaise, and 3 ottomans.

The ottomans were not available, and I was not allowed to take the display item. I was informed the loveseat and the chaise were to be delivered on 12/01/21 (which they were) as a partial delivery, while the ottomans were to be delivered within two months, and I would be contacted with the delivery date.

Based on those stipulations, I decided to purchase all the set and paid in full on site.

I didnt hear back from The Dump for two months (except daily emails with ads) and decided to send messages online through the Contact Us form starting on 2/01/22. After three messages and no response, I sent a message through the online text message option on 2/05/22 asking for a status of my order. I received a reply to that message on my phone stating that my order was pushed to May/June.

I asked to be informed as to what options Id have, including canceling the order and obtain a refund. The reply to that message was that I would be getting a call with instructions.

I waited until today 2/10/21 to reply to that text thread informing that no one has called me yet.

I got a reply and received a call back from the Atlanta location. I asked about me seeing online (ww.thedump.com) the ottoman as available in other locations and if they can ship it to the Atlanta location for delivery (which I already paid). I was told that I needed to contact their Ecommerce Support department to inquire about what other options I may have. Contacted Ecommerce pending their reply...

Needless to say, all the above is becoming a very frustrating experience with The Dump.

Id like to know if/when I can get the missing parts from my order which I paid for.

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3/21/22 UPDATE: Still waiting a resolution from this place. Numerous calls, where I've been put on hold for up to two hours just to be hung up on. I did my research and there is inventory in other locations, to which they keep telling me they are looking into this. At this point I will file a complaint with the BBB (which already has this place with a D rating), and will be looking into small claims.

Never again.

Hope I will get the rest of the order which I paid for, or get all of my money back as I bought the set as a 'set' (not to be left with half of it because of their negligence and lack of business ethics). Stay away from this place or be ready and ok to have many headaches (and check their reviews because mine is not an isolated case).

I paid for an extended warranty on my couch... took GBC 2 months to get it all sorted out, but once they got it worked out, and it went to the dump, it has been a nonstop battle.

The location here in Pa is closed, so it has been chaos. After 6 weeks, I finally got a date of delivery ... Date came and went (9/29/21), and no call or furniture. For the next 3 weeks I called every day to every other day ...

they always say they will call back, they never call back. Finally got someone who I thought was helping but yeah dead end.... At one point Susan Hangarter, Customer Service Manager contact us and said we refused delivery charges, which is funny since we were NEVER told about them and suddenly we are suppose to come up with 400+....

so I am at my wits end... I just want my stuff, there was $200 left over from the new set I picked out I would be fine if they would take that and put it towards the fee and ill pay the rest but I just want my stuff :(

Reference 540A082609

Sales person Patsy called me earlier and told me that another sales representative had sold 3 of MY dining chairs, which I had paid for in full!

I am being told by Patsy and some worthless, powerless manager type named Kirk that "Its against company policy to simply break the floor model and take 3 chairs so my order would be complete" and I (the customer) would be happy and satisfied. It's NOT MY FAULT that some bonehead was able to steal my chairs!

All I'm trying to do is get my dining set as promised by a representative of your company, as planned. It's NOT MY PROBLEM if you have to eat the potential losses by breaking up the floor model...and waiting for the replacement items to come in.

The waiting for me (the customer) is totally unacceptable.

I am basically demanding that your company honor the legally binding sales agreement at once. I can and will get legal help if needed from my daughter in law.

I await your favorable response.

Sincerely,

Derek Croshaw

404-277-****

Rcroshaw69@***.com