Very Positive Experience with The Dump - Even After Damaged Cushion

46 of 72 The Dump reviews

My review may be the only positive review on here but I want to share my experience with The Dump here in Atlanta.I went to the New Year’s Eve/After New Year sales.

Went on a Friday and was probably there for over an hour. I didn’t find any sofa set/love seat that was comfortable. I’m short with a bad back so I have to “try out” furniture because 90% that are made are not comfortable (back cushions too soft, seat cushions too long, etc.). Saturday I went back giving it another shot and was there for a good 2 hours when I finally found a leather love seat that was to my liking.

I bought 2 love seats since there was no sofa in the color I wanted. The delivery was set for a Saturday and I had placed the delivery out 2 weeks due to my schedule. Day of delivery was right on schedule, guys were pleasant and all went well until I noticed one of the back cushions was damaged. I didn’t see this until after the delivery guys left.

Took pictures, emailed to customer service (the delivery date was MLK so it was a holiday and a Monday). A customer service rep (Ski) sent me an email shortly after saying she would call me the next day. She called like she said she would, I told her I would take the cushion to the store to replace the one cushion. She stated that the complete love seat would need to be replaced because the leather dye may not match.

Scheduled delivery for Saturday (today). Got the automated call yesterday stating delivery would be between 12:00 NN and 3:00 PM. Today the automated call stated that the delivery would be in fifteen minutes. That call was at 10:00 AM… great 2 hours early.

Swapped out the love seats in less than 10 minutes. I could not be happier. Customer Rep (Ski) was on the phone making sure all was good with the delivery. Maybe I’m the lucky one.

The love seats are dual power recliners… a lot larger than what I thought they would be. BUT, the love seat(s) is the most comfortable sofa I’ve ever sat on.

Having leather in the past, I do know that the leather needs to be conditioned on a regular basis to keep the leather supple and keep from cracking.I plan on keeping these a very long time and I plan on going back to The Dump again for future purchase(s).

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Reason of review:
Good customer service
Product or service
Positive Experience
Review category
Furniture and Decor
review #586277

Author wants to be contacted by the company. Learn more

Had an experience with The Dump? Submit review ›
Helpful? 5 Yes 5 4 No 4
Had the same issue 0 Yes 0
46 of 72 The Dump reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
numyvo

Oct 29 #1233742 Atlanta, Georgia, United States

You and I both had had POSITIVE EXPERIENCES with THE Dump, Atlanta. Let's KEEP giving this store POSITIVE REVIEWS! I sure management appreciates the feedback.

0 0 Reply
Freddie

Apr 08 #1141432

Don't be duped - she works for The Dump!

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to The Dump. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about The Dump.
Filing a new complaint about
×